Your Privacy Is Our Priority
It is our responsibility to keep your personal information completely safe on the ku19 platform. In this policy, we clearly explain what information is collected, why it is collected, and how it is used and protected.
This privacy policy ("Policy") applies to all members who use ku19's services. As a safe and reliable online gaming platform, ku19 treats the privacy of your personal information with the highest importance. Please read this document carefully, as it provides a complete explanation of how your information is managed.
By using the ku19 website or services, you will be considered to have read and understood the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
1 What Information We Collect
To register an account on ku19 and provide services smoothly, we collect various types of information as described below. In every case, only the necessary information is collected.
1.1 Personally Identifiable Information
When you register on ku19 or use our services, the following information may be collected:
- Full name (as it appears on your national ID card)
- Date of birth (for age verification — only persons aged 21 or above may use the services)
- Email address
- Mobile number
- Residential address
- National ID card or passport number (for identity verification when required)
1.2 Financial Information
The following financial information is collected to complete transactions:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Financial information is always transmitted via SSL encryption and stored on secure servers.
1.3 Technical & Usage Information
When you visit our website, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and click data
- Duration and pattern of service use
- Cookie and session data
2 Purpose of Using Your Information
ku19 uses your information only for specific and legitimate purposes. Those purposes are described in detail below:
2.1 Account Management & Identity Verification
Your personal information is used to create, maintain, and secure your account, and to verify your identity. This prevents unauthorized access and ensures your account remains protected.
2.2 Processing Financial Transactions
Financial information is used to process your deposits and withdrawals using payment methods available in Bangladesh (bKash, Nagad, Rocket, and bank transfers).
2.3 Providing Customer Support
The necessary information is used to resolve your issues and provide proper service through our 24/7 live chat and email ([email protected]) support team.
2.4 Ensuring Responsible Gaming
ku19 analyzes the necessary information to monitor your gaming activity patterns, identify potential risks, and assist you when needed.
2.5 Meeting Legal & Regulatory Obligations
Information is used to comply with applicable laws, regulations, and regulatory directives, and to prevent fraud and money laundering.
Important Notice: ku19 never sells, rents, or exchanges your personal information to third parties without your consent. The security of your information is our highest priority.
3 Cookies & Tracking Technologies
3.1 What Are Cookies
Cookies are small text files stored in your browser. They help the ku19 website remember your preferences and improve the quality of service.
3.2 Types of Cookies We Use
- Essential Cookies: Essential for running the core functions of the website. These are required to maintain login sessions and security.
- Performance Cookies: Used to analyze how the website is being used and to improve the quality of service.
- Preference Cookies: Used to remember your language, region, and other preferences.
3.3 Cookie Controls
You can disable cookies at any time from your browser settings. Please note, however, that disabling certain cookies may prevent some website functions from working properly.
4 Sharing Information with Third Parties
ku19 may share information with third parties in limited and specific circumstances. Those circumstances are described below:
4.1 Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, and banking institutions to complete financial transactions. This information is used solely for the purpose of processing transactions.
4.2 Technology Service Providers
Limited information may be shared with selected third-party technology providers to operate ku19's technical services. All such providers are contractually bound to uphold our privacy standards.
4.3 Legal Obligations
Disclosure of information may be required under a court order, a lawful request from a law enforcement agency, or the requirements of applicable law. In such cases, ku19 always provides information within the bounds of the law and in a way that protects your rights.
4.4 What We Never Do
- Sell your personal information to marketers or advertisers
- Share unnecessary information with third parties without your consent
- Transfer your account information to competing companies
5 Data Security Measures
ku19 follows industry-standard technologies and practices to protect your personal information. In keeping with our commitment as a safe and reliable platform, the following protective measures are in place:
5.1 Encryption Technology
All your information is transmitted using SSL (Secure Socket Layer) encryption technology. This prevents third parties from intercepting or reading your information.
5.2 Secure Server Infrastructure
Your information is stored on safe and secure servers. Access to the servers is strictly controlled, and only authorized personnel can access specific information.
5.3 Account Security
Set a strong password for your ku19 account and do not share it with anyone. If you notice any suspicious activity, contact us immediately at [email protected].
5.4 Security Reviews
Our security measures are regularly reviewed and updated to keep your information protected against new types of security threats.
Note: Although we take the highest protective measures, it is not possible to guarantee that data transmission over the internet is completely secure. We therefore ask that you also remain vigilant about the security of your account.
6 Data Retention Period
ku19 retains your information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.
- Account Information: Retained while the account is active and, after closure, for a defined period as required by applicable law.
- Transaction Records: Financial transaction records are retained for a defined period in accordance with legal and regulatory requirements.
- Communication Records: Records of contact with customer support are retained for service quality improvement and dispute resolution.
After your account is closed, all personal information beyond what is legally required to be kept is deleted or anonymized in due course.
7 Your Rights
You have the following rights regarding your personal information. Contact us to exercise these rights.
7.1 Right to Access
You have the right to know what information ku19 holds about you. Upon request, we will provide you with a description of the information collected.
7.2 Right to Rectification
If any of your information is incorrect or incomplete, you have the right to request that it be corrected. Information can be updated through account settings or via the support team.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, we may be required to retain some information for a defined period.
7.4 Right to Object to Data Processing
In certain cases, you have the right to object to the use of your information. If you wish to exercise this right, please contact us and explain your reason.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact us via our 24/7 live chat service or by email at [email protected]. After verifying your identity, your request will be processed as quickly as possible.
8 Protection of Minors' Information
ku19's services are intended only for persons aged 21 or above. We do not knowingly collect information from minors.
If we become aware that a minor has used our services or that their information has been collected, we will immediately close that account and delete the relevant information.
If you believe a minor is using our services, please notify us at [email protected].
9 Changes to This Policy
ku19 reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will:
- Send a notification to your registered email address
- Display a clear notice on the website
- State the effective date of the changes
If you continue using ku19's services after a change, you will be considered to have accepted the revised policy. We therefore recommend reviewing this policy regularly.
10 Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the channels below. ku19's support team is ready to assist in both Bengali and English.
24/7 Live Chat: Get immediate assistance through the chat option on the website
Email: [email protected]
We take any complaints regarding your privacy seriously and strive to resolve them as quickly as possible. We are honored by your trust and confidence in ku19.
For more details, please visit our Terms & Conditions and Responsible Gaming pages. You can also check our FAQ section for any questions.